Even the most spineless, lily-livered fool with the courage of Scooby-Doo – “y-y-yikes Shaggy, there’s someone at the door – let’s get outta here/hide/pass out” (pick one) – manages to feel superior on finding that the person at the other end of the line is a salesperson from another company. Suddenly, sitting safely some distance away and hidden from view, such a person feels justified in taking leave of their basic good manners. Rude words, a nasty tone, bad manners, hanging up or leaving the caller hanging… here’s why I don’t, and would not allow an employee to, behave in this way:
- The world is a teeny, teeny-tiny place
- Jobs for life? What’s that? Most people will not just have several jobs in their lifetime, but several careers! You don’t know what the person who is currently just a salesperson at the end of the line might end up meaning to you.
- The world is a teeny, teeny-tiny place. I’m constantly surprised by this, though by now I really shouldn’t be.